About the Customer

The customer is a multinational industrial enterprise operating across multiple regions, with a strong focus on equipment, services and long‑term customer projects. As part of its international business activities, the organization regularly manages trade finance instruments such as guarantees issued by multiple banking partners across different jurisdictions.

The company’s trade finance operations involve high volumes of incoming guarantees, delivered through a mix of SWIFT messages, email and unstructured documents.

Customer Challenge

Guarantee issuance and amendment instructions were received through multiple channels, including SWIFT messages (such as MT760), emails and attached documents. Each incoming instruction required manual review, interpretation and data entry into the trade finance system.

This manual process resulted in long processing times, repetitive copy‑and‑paste work and increased operational risk. Tracking guarantees across tools and spreadsheets reduced visibility and made it harder to maintain consistent, accurate deal data. As transaction volumes grew, the approach became increasingly difficult to scale.

Without automation, the customer faced continued high operational costs, limited scalability, delayed deal registration and higher exposure to data quality issues.

Partner Solution

Surecomp implemented an AI‑assisted guarantee registration capability within its AWS‑hosted trade finance platform RIVO™. The solution uses Amazon Bedrock to analyse unstructured inputs such as MT760 messages and guarantee documents – and to automatically extract key data elements required to create a guarantee record.

RIVO’s AI functionality generates structured deal data from incoming content and presents it to users for validation before final registration. This human‑in‑the‑loop approach maintains operational control while significantly reducing manual effort.

The solution runs on Amazon EKS, enabling elastic scaling and high availability, while Amazon CloudWatch provides centralized observability for monitoring system health and AI interactions. Built‑in moderation and validation controls ensure responsible AI usage and prevent unsafe or unreliable outputs.

By using AI rather than rigid message mappings, the customer was able to process multiple input formats without long development cycles or format‑specific integrations.

Results and Benefits

The AI‑based solution delivered tangible improvements:

  • Processing time reduction: Guarantee registration time decreased from approximately 20 minutes per transaction to around 5 minutes when AI‑assisted.
  • Operational efficiency: Manual copy‑and‑paste work was significantly reduced across incoming channels.
  • Improved data quality: Extracted data aligned more consistently with received messages and documents.
  • Ongoing productivity gains: The customer continues to use the AI functionality in production as part of daily operations.

Initial usage showed that extraction accuracy improves with increased volume and diversity of examples, with continued collaboration focused on expanding supported formats and further optimizing results.

Surecomp delivers cloud‑native trade finance solutions designed to simplify and automate complex financial workflows. Built on AWS, Surecomp’s RIVO™ platform integrates generative AI capabilities using Amazon Bedrock to help organizations reduce manual effort, improve data quality and modernize trade finance operations at scale.