Leading European Trade Finance Institution
Solutions: DOKA-NG™ | RIVO™ | TradeAI Integration

Customer Snapshot

Customer: Leading European Financial Institution
Industry: Financial Services
Employees: ~40,000
Trade Volume: 90M+ annual transactions
Regions: Europe, Asia, North America, Australia
Branches: 400+
Solutions: Surecomp DOKA-NG, RIVO™, Conpend TradeAI

1. Challenges & Objectives

“Outdated, over-customized back-office system with no room for growth”

  • Legacy back-office system was limiting efficiency and scalability
  • Needed automation, standardized workflows, and API support
  • Focused on eliminating manual processing and enhancing control
  • Aimed to future-proof with a scalable platform for growth.

 

2. Solution Overview

“One of Europe’s largest banks partners with Surecomp to modernize trade finance”

  • Full deployment of DOKA-NG™ covering:
    • LCs, Collections, Guarantees, Loans, Reimbursements, Smart Forms
    • Over 40 interfaces (API, file-based, MQ)
  • Integration with Conpend’s TradeAI for automated document checking
  • RIVO™ business plan initiated for future digital collaboration with corporates.

 

3. Implementation & Partnership

4-year phased rollout (customer-driven), 7.5 FTE Surecomp team embedded

  • Collaborative partnership model
  • Focus on long-term innovation
  • Shared KPI alignment for successful delivery.

 

4. Results & Benefits

Real-time control. Process transparency. Regulatory confidence.

  • Process automation reducing manual errors
  • Greater operational efficiency and speed
  • Enhanced compliance through standardized digital workflows
  • Platform ready to support next-gen trade needs.

 

5. Looking Ahead

“Empowered for digital growth with visibility into Surecomp’s innovation roadmap”

  • Future-ready with RIVO™ and open API capabilities
  • Positioned to expand digital bank-corporate connectivity
  • Continued alignment with Surecomp’s AI and automation roadmap.