Regional Asian Bank
Solutions: DOKA-NG™ | allNETT™

Customer Snapshot

Trade Finance Clients: 4k+
Industry: Financial Services
Employees: 29k
Asset Size: 90bn USD
Regions: 1,000+ domestic and international branches and transaction offices

1. Objectives

“Trade finance and bank guarantees are one of our most important service offerings – digitalization is key to future growth.”

  • Modernize and fully digitize trade finance operations to improve efficiency, speed and customer service
  • Meet growing demand in both domestic and cross-border trade, while enabling flexibility to adapt products to evolving client needs
  • Digital transformation to implement a future-ready platform hosted on bank’s own infrastructure

 

2. Solution Overview

“Delivering next-generation trade finance processing with Surecomp.”

  • Implementation of DOKA-NG™ for back-office processing and allNETT™ for corporate client connectivity
  • Hosted entirely on bank’s own servers for data sovereignty and security
  • Supported by Surecomp’s local partner
  • Provides end-to-end digital processing for guarantees, letters of credit and other trade instruments
  • Enablement of product customization and workflow amendments as client requirements evolve

 

3. Implementation & Partnership

“Proud to be Surecomp’s local technology partner in this project to deliver a best-in-class solution.”

  • Project delivered by Surecomp’s Asia-based teams in close collaboration with local partner
  • Collaborative working model to ensure knowledge transfer, smooth deployment and local expertise
  • Deployment completed on time, with technical hosting and integration completed prior to go-live
  • Functional activation allowed immediate improvement in customer service and operational efficiency

 

4. Results

The benefits of end-to-end digital trade finance in action:

  • Improved Efficiency: Streamlined trade finance processing, reducing manual workload and accelerating turnaround times
  • Enhanced Customer Service: Faster processing enables customers to better manage import/export activities
  • Competitive Advantage: Digitalization supports banks’ market leadership and strengthens its position against both local and international competitors
  • Product Flexibility: Ability to easily amend and customize trade finance instruments to meet evolving business needs

 

5. Looking Ahead

Ongoing enhancements with added security, regulatory compliance and open-API connectivity:

  • Bank is well-positioned to expand digital trade finance capabilities to more products and customer segments
  • Ongoing collaboration with Surecomp will focus on continuous innovation and service excellence
  • The bank’s pioneering approach to trade finance digitalization sets a strong foundation for long-term growth and customer satisfaction