Regional Asian Bank
Solutions: DOKA-NG™ | allNETT™
Customer Snapshot
Trade Finance Clients: 4k+
Industry: Financial Services
Employees: 29k
Asset Size: 90bn USD
Regions: 1,000+ domestic and international branches and transaction offices
1. Objectives
“Trade finance and bank guarantees are one of our most important service offerings – digitalization is key to future growth.”
- Modernize and fully digitize trade finance operations to improve efficiency, speed and customer service
- Meet growing demand in both domestic and cross-border trade, while enabling flexibility to adapt products to evolving client needs
- Digital transformation to implement a future-ready platform hosted on bank’s own infrastructure
2. Solution Overview
“Delivering next-generation trade finance processing with Surecomp.”
- Implementation of DOKA-NG™ for back-office processing and allNETT™ for corporate client connectivity
- Hosted entirely on bank’s own servers for data sovereignty and security
- Supported by Surecomp’s local partner
- Provides end-to-end digital processing for guarantees, letters of credit and other trade instruments
- Enablement of product customization and workflow amendments as client requirements evolve
3. Implementation & Partnership
“Proud to be Surecomp’s local technology partner in this project to deliver a best-in-class solution.”
- Project delivered by Surecomp’s Asia-based teams in close collaboration with local partner
- Collaborative working model to ensure knowledge transfer, smooth deployment and local expertise
- Deployment completed on time, with technical hosting and integration completed prior to go-live
- Functional activation allowed immediate improvement in customer service and operational efficiency
4. Results
The benefits of end-to-end digital trade finance in action:
- Improved Efficiency: Streamlined trade finance processing, reducing manual workload and accelerating turnaround times
- Enhanced Customer Service: Faster processing enables customers to better manage import/export activities
- Competitive Advantage: Digitalization supports banks’ market leadership and strengthens its position against both local and international competitors
- Product Flexibility: Ability to easily amend and customize trade finance instruments to meet evolving business needs
5. Looking Ahead
Ongoing enhancements with added security, regulatory compliance and open-API connectivity:
- Bank is well-positioned to expand digital trade finance capabilities to more products and customer segments
- Ongoing collaboration with Surecomp will focus on continuous innovation and service excellence
- The bank’s pioneering approach to trade finance digitalization sets a strong foundation for long-term growth and customer satisfaction